Return policy

Effective Date: August 2026

This Return & Refund Policy applies to all scented candle products purchased through yeridole.com. We want every customer to enjoy a pleasant shopping experience and are committed to providing reasonable assistance for eligible return, refund, and replacement requests.

By placing an order on our website, you acknowledge and agree to the terms and conditions outlined below.

1. Return Eligibility

Customers may request a return or exchange within 30 days after receiving the order if the product meets the eligible return conditions described in this policy.

To qualify for a return or exchange:

• The product must be unused, unburned, and in its original condition.

• The candle must remain in its original packaging with all included accessories and materials.

• The customer must provide valid proof of purchase, such as the order number or purchase confirmation.

For hygiene, safety, and product quality reasons, we cannot accept returns for candles that have been burned, used, melted, damaged after delivery, or altered by customers.

2. Non-Returnable Situations

We are unable to accept returns or refunds for the following situations:

• Products that have been burned, used, or partially consumed.

• Damage caused by improper use, incorrect storage, or failure to follow candle care instructions.

• Requests based solely on personal fragrance preference, scent expectations, or personal dislike of a fragrance.

• Products returned without prior approval from our customer service team.

• Items returned after the applicable return period.

Because fragrance preferences are highly personal, we recommend reviewing product descriptions and fragrance notes carefully before purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, broken, or if you receive an incorrect product, please contact us within 48 hours after delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos or videos of the package and product condition

• Photos showing any damage, defects, or incorrect items received

After reviewing the provided information, we will determine the most appropriate solution, which may include:

• Sending a replacement product at no additional cost

• Issuing a partial or full refund

• Providing another suitable resolution

4. Exchange & Replacement Policy

If you receive a damaged, defective, or incorrect item, we may provide a replacement after verification.

For approved replacement requests:

• Replacement items will be shipped after confirmation of the issue.

• Customers are generally not required to return damaged products unless specifically requested.

• We will cover reasonable replacement shipping costs for confirmed product defects or shipping damage.

For customer-requested exchanges due to preference changes, such as selecting a different fragrance or product variation:

• The customer may be responsible for return shipping costs.

• A replacement processing fee or price difference may apply depending on the replacement product selected.

5. Return Process

To request a return or exchange, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for the request.

2. Provide any required photos, videos, or supporting information.

3. Wait for our team to review and approve the request before sending any items back.

4. Ship the approved return package according to the instructions provided by our support team.

Returns sent without prior authorization may not be accepted.

6. Return Shipping & Restocking Fees

For approved returns caused by customer preference or ordering mistakes:

• Customers are responsible for return shipping costs.

• A restocking fee of up to 15% of the product price may apply to cover inspection, repackaging, and processing costs.

For defective, damaged, or incorrect items caused by our error or shipping issues, we will cover the necessary resolution costs.

7. Refund Processing

Once returned products are received and inspected, we will notify you of the refund approval status.

Approved refunds will be issued to the original payment method used during checkout.

Please allow:

• 3–5 business days for our team to complete refund processing after approval.

• Additional 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping fees are generally non-refundable unless the return is caused by an error on our part or a confirmed product defect.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate shipping and contact information when placing an order.

• Inspecting packages promptly after delivery.

• Following candle safety instructions and proper product care guidelines.

We are not responsible for losses caused by incorrect customer information, improper use, or delays caused after successful delivery.

9. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time due to changes in business operations, product offerings, or applicable regulations.

Any updated terms will be posted on this page with the revised effective date. Continued use of yeridole.com after changes are published indicates acceptance of the updated policy.

10. Contact Us

If you have any questions regarding returns, refunds, exchanges, or product assistance, please contact us:

POSH VINTAGE, INC.

1521 Alton Road
Miami Beach, FL 33139
United States

Email: [email protected]